Associate Customer Success Specialist (Thursday-Monday

Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet.

With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction.

In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success.

If you're ready to make a difference and grow in a customer-centric role, this is the position for you!

Training

Schedule:

Monday
- Friday; 8:00 AM - 5:00 PM ET.

Weekend

Shift: Thursday
- Monday

• Account Management:
  Manage the full life cycle of orders from entry to delivery, both domestically and internationally.
• Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.
• Customer Solutions & Partnership:
  Address customer shortages, identify root causes, and present recovery options.
• Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers.
• Assist in prioritizing customer orders with Distribution Centers and Plants.
• Order Management & Efficiency:
  Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency.
• Maintain accurate Customer Master Data to avoid order delays.
• Support Loss Prevention with incorrect or rejected orders.
• Communication & Relationship Building:
  Develop strong, trusting relationships with customers through clear and timely communication.
• Handle high volumes of requests and resolve issues promptly.
• Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.
• Strategic Account Growth:
  Promote increased order size, direct plant shipments, and other customer initiatives.
• Represent customer interests across all Smithfield departments.
• Maintain a solutions-driven approach, defusing high-pressure situations effectively.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required. Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Able to multi-task and handle competing priorities every day.
• Able to work evenings and weekends, when required.
• Able to maintain confidentiality.

• Problem-solving skills with a “can‑do” attitude
• Strong written and verbal communication skills.
• Accept constructive feedback and always seeking to learn
• Able to manage conflict and find constructive solutions
• Able to work well with others in a fast paced, dynamic environment.
• Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.

The physical demands described…