Patient Relations Representative Bon Secours Mercy Health · Suffolk, VA Posted yesterday

Rotating Shifts (United States of America)
Primary Function/General Purpose of Position

The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.

• Welcome and greet all patients, families and visitors in a friendly professional manner.
• Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
• Identifies and reports visitors, guests and patient needs.
• Resolves customer issues or escalates to supervisor, as required.
• Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate.
• Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
• Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
• May be required to run off campus errands as needed.
• Maintains standards of customer service excellence.
• Maintains current information and materials regarding facilities, services and local restaurants and attractions.
• Cleans and reports the status of assigned equipment.
• Maintains cleanliness of the lobby and surrounding areas.
• Be familiar and able to give information about every function of Harbour View Medical Center.
• Know the manager…