Job Description & How to Apply Below
*
* Job Title:
** Lead Customer Service Rep
*
* Location:
** Suffolk, VA
** Pay Range:** $20
** Shift:
** 11AM to 8PM EST, Monday through Saturday with one day off per week
** What's the Job?*
* + Supervise and coordinate daily customer service operations to meet performance goals
+ Support the development of a high-performance team through coaching and mentorship
+ Maintain and analyze daily and weekly performance statistics for team members
+ Identify operational issues and troubleshoot to ensure smooth workflow
+ Serve as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction
** What's Needed?*
* + At least 4 years of experience in a customer service role, with a minimum of 1 year in a team lead position
+
Experience with routing, route monitoring, and working with delivery teams
+ Proficiency in Microsoft Office applications (Word, Excel, Outlook)
+ Strong time management and operational efficiency skills
+ Ability to handle complex transactions and troubleshoot operational problems effectively
** What's in it for me?*
* + Opportunity to work at a prominent Home Depot site in a dynamic environment
+ Potential for full-time employment for the right candidate
+ Supportive team environment focused on growth and development
+ Engagement in meaningful work that impacts customer satisfaction
+ Chance to advance your career within a forward-thinking organization
** Upon completion of waiting period associates are eligible for:*
* + Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
** About Manpower Group, Parent Company of:
Manpower, Experis and Talent Solutions.*
* _Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our Power Suite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals._
_In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the Manpower Group® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on Linked In, Facebook, X and Instagram._
Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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