Lead Customer Service Rep
Our client, a leading organization in the retail and logistics industry, is seeking a dedicated Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Support Department supporting delivery and operational teams. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: Lead Customer Service Rep
Location: Suffolk, VA
Pay Range: $20
Shift: 11AM to 8PM EST, Monday through Saturday with one day off per week
What's the Job?- Supervise and coordinate daily customer service operations to meet performance goals
- Support the development of a high-performance team through coaching and mentorship
- Maintain and analyze daily and weekly performance statistics for team members
- Identify operational issues and troubleshoot to ensure smooth workflow
- Serve as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction
- At least 4 years of experience in a customer service role, with a minimum of 1 year in a team lead position
- Experience with routing, route monitoring, and working with delivery teams
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Strong time management and operational efficiency skills
- Ability to handle complex transactions and troubleshoot operational problems effectively
- Opportunity to work at a prominent Home Depot site in a dynamic environment
- Potential for full-time employment for the right candidate
- Supportive team environment focused on growth and development
- Engagement in meaningful work that impacts customer satisfaction
- Chance to advance your career within a forward-thinking organization
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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