Team Teller Southside Region

Overview

Towne Bank has a culture that emphasizes exquisite service for our members, a focus on community well‑being, and a hometown banking philosophy. The bank values the active involvement of team members, directors, and employees in local organizations to support the social, cultural, and economic well‑being of the community.

Primary

Purpose:

Towne Bank is a relationship and friendship driven local bank focused on basic human values that create a warm sense of belonging and financial well‑being among our family of members. We are seeking a Travel Team Member Service Representative to travel to various Towne Bank offices to fill in for vacancies as needed, welcome members, and accurately handle requested transactions in a timely manner.

This role performs teller, settlement, and operational functions to keep the teller line running smoothly.

• At least one year of bank teller experience with a single employer.
• Proven ability to provide excellent service in person, on the phone, and by email.
• At least one year of work experience using basic computer skills including Outlook, Excel, Word, and Bank software programs.
• Flexibility to learn and grow as new systems or processes emerge.
• Ability to keep cash drawer in balance on a daily basis.
• Ability to accurately process monetary transactions in a timely fashion.
• Ability to work as an integral and reliable team member.
• Ability to be punctual and dependable, keeping unplanned absences to a minimum.
• Ability to listen well and resolve member issues in a positive manner.
• Able to multi‑task on a daily basis.
• Able to learn new product information and promote benefits to members.

• Handling monetary transactions for members and entering them in the bank's software programs, with receipts issued.
• Verifying checks and cash and examining documents for essential elements.
• Reviewing and providing system overrides on other tellers' transactions when needed.
• Following the bank's security guidelines on a daily basis.
• Staying abreast of the bank's check cashing policies, procedures, and relevant federal laws to verify checks and cash and examine documents.
• Reviewing member accounts to make appropriate decisions regarding requested transactions.
• Keeping the cash drawer balanced on a daily basis.
• Promoting Towne Bank and its products and services.
• Providing excellent service to members in person, by phone, and by email.
• Maintaining a professional appearance and behavior.
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, and balancing the branch.
• Complying with all applicable federal laws, rules, and regulations relating to Anti‑Money Laundering (AML) including the Bank Secrecy Act (BSA).

• Sedentary activity performing non‑strenuous daily administrative tasks.
• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers.
• Involves sitting, standing, stooping, bending, walking, with occasional lifting up to 25 pounds and exerting up to 50 pounds of force; eyestrain for extended periods of time.
• Not substantially exposed to adverse environmental conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.