Patient Services Representative – Front Desk & Phone Operator-Harbour View and Chesapeake

About SMOC:

At SMOC, we’re committed to providing exceptional orthopedic care and creating a supportive environment for both our patients and team members. For over 30 years, we’ve served the southeastern Virginia community with compassion, expertise, and a focus on helping our patients return to their highest level of functioning.

We’re seeking a Patient Services Representative to join our team in a dual role split between front desk duties and phone operator responsibilities. The ideal candidate is organized, friendly, professional, and thrives in a fast-paced healthcare setting with strong multitasking and communication skills.

• Greet and check in patients courteously and efficiently
• Answer incoming phone calls, route messages, and schedule appointments
• Verify insurance information and obtain authorizations
• Assist providers with patient preparation and follow-up
• Manage patient registration and intake paperwork
• Respond to patient inquiries in person and over the phone
• Maintain accurate records and support administrative tasks
• Collaborate with clinical and administrative teams to ensure a seamless patient experience
• Be a proactive team player—always ready to learn and help where needed

• Previous experience in a medical office or healthcare setting (preferred)
• Familiarity with insurance verification and prior authorization processes (a plus)
• Strong communication and customer service skills
• Ability to multitask and manage time efficiently
• Comfortable using medical office software and phone systems
• Bonus:
  Experience with Athena Health Systems (EMR)

• Competitive pay
• Health, dental, and life insurance
• 401(k) with employer matching
• Flexible spending account (FSA)
• Employee assistance program
• Paid time off, including your birthday off
• Opportunities for career development and growth

• Job Type: Full-time
• Schedule:
  
  Monday to Friday
• Work Location:
  
  On-site (In-person) - positions in all three locations

SMOC is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to maintaining a workplace free from discrimination and harassment.