Spa & Leisure Manager

Contract:

Permanent
Salary:
Competitive salary plus bonus

The Ickworth
, part of Luxury Family Hotels, is entering an exciting new era. Join our team as Spa and Leisure Manager and play your part in shaping the next chapter of this much-loved Suffolk retreat.

As Spa and Leisure Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.

This is a permanent role at 40 hours per week (flexibility to work weekends is essential), with a competitive salary plus bonus and a brilliant benefits package.

Spa & Treatment Operations:

• Manage the day-to-day operation of the treatment rooms
• Lead, motivate, and develop the spa team
• Take ownership of the spa budget and financial performance
• Oversee staff rotas and ensure appropriate staffing levels
• Manage stock control and ordering of treatment products
• Drive in-house marketing and promotion of treatments to guests

Guest

Experience:

• Ensure all guests are welcomed to the spa in line with LFH standards
• Consult with guests to understand their needs and tailor treatments accordingly
• Handle guest feedback and complaints professionally, resolving issues promptly

Treatment Delivery:

• Perform treatments in line with brand guidelines
• Create a relaxing, comfortable, and professional experience for every guest
• Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested

Retail & Product Promotion:

• Actively promote and sell spa treatments and retail products
• Provide knowledgeable, honest recommendations tailored to individual guest needs
• Maximise revenue while maintaining excellent guest satisfaction

• Previous experience as a Spa and Leisure Manager within a destination spa or hotel spa
• A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
• Elemis experience is highly desirable (training will be provided)
• A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
• Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests

If you’re ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we’d love to hear from you.
This role is due to commence in March.

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• extra day’s holiday for your birthday
• Early Pay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

The Ickworth is stepping confidently into a new chapter. Set within the breathtaking Suffolk countryside, this remarkable hotel, framed by sweeping parkland and rich history, continues to evolve while honouring its extraordinary heritage. As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful experiences for every generation, blending warm hospitality with moments that families remember for years to come.

As we look…