Enterprise Content Manager and Data Custodian

Assist in server operations, resolving customer issues for Unix/Linux based environments.

We are seeking to hire an experienced Enterprise Content Manager and Data Custodian who will act as a key member of the IT and Data Governance teams, responsible for managing and securing enterprise content within our document management platform (Box). This role will support end users, enforce data governance policies, and ensure the integrity, security, and lifecycle management of organizational document data.

A successful candidate will be capable of working within established policies and procedures while identifying opportunities to improve document management practices, security posture, and user experience.

Serve as the primary administrator for the document management platform, including user provisioning, access controls, and system configuration.

Act as a data custodian by ensuring proper classification, retention, and protection of enterprise documents stored in the platform.

Provide support to employees using the document management platform and serve as an escalation point for complex access, sharing, and collaboration issues.

Develop and enforce governance policies related to file sharing, external collaboration, and document lifecycle management.

Monitor and audit the document management platform usage to ensure compliance with internal policies and regulatory requirements.

Coordinate with security, legal, and compliance teams on data protection initiatives and incident response.

Manage integrations between the document management platform and other enterprise systems (e.g., Microsoft 365, Salesforce, identity providers).

Communicate system updates, policy changes, and best practices to business stakeholders and end users.

Identify opportunities to improve document organization, storage efficiency, and collaboration workflows.

Research and implement new document management features, tools, and automation capabilities to enhance productivity and security.

Ensure timely resolution of user issues by documenting impact, assigning priority, and tracking to resolution.

Support data migration, cleanup, and archival initiatives across departments.

3-5 years of experience administering or managing document management platforms in an enterprise environment.

Strong understanding of data governance principles, including data classification, retention, and compliance.

Some knowledge of identity and access management (IAM), including SSO, MFA, and role-based access controls.

Familiarity with enterprise security practices such as DLP (Data Loss Prevention), encryption, and audit logging.

Any knowledge of Box and/or Box features including Shield, Governance, Relay, and Platform APIs with integrations is a plus.

Ability to analyze and remediate data access risks and permission issues.

Strong communication skills to work with both technical teams and business stakeholders.

Experience documenting processes, policies, and technical configurations.

Ability to manage multiple priorities and respond effectively to data-related incidents.

Pay Rate: $45-$48.95/hour (W2 Only – based on Education and Experience)