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Join to apply for the Client Onboarding Project Manager (Cybersecurity) role at Recorded Future
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Join to apply for the Client Onboarding Project Manager (Cybersecurity) role at Recorded Future
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With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Customer Success Technical Project Manager (Client Onboarding), you’ll join our Customer Success organization to deliver quick time-to-value solutions to top clients during the onboarding phase. Working closely with clients and cross-functional internal teams, you will drive strategic outcomes including:
- Defining and executing strategic outcomes-based onboarding plans for top-tier clients, laying the groundwork for long-term success
- Identifying opportunities and risks, and presenting recommendations & solutions
- Providing prescriptive onboarding best-practices and industry specific intelligence use cases
- Ensuring comprehensive knowledge transfer and effective handoff between presales, and from onboarding to the expansion team
- Manage top strategic and enterprise accounts
- Find solutions to complex technical issues during onboarding and outline clear next steps
- Become a trustworthy expert partner who consults clients on onboarding and implementation best practices, their path to successful outcomes, and recommendations
- Convey clear, concise, and professional written and verbal communications; switching writing and language to different personas and motivations
- You'll manage multiple projects in a dynamic, fast-paced environment, including creating specific onboarding plans, defining objectives, sharing weekly project updates, and delivering within the desired time frames
- Conduct new user advance training with a focus on client’s priority use cases; ensuring our clients are proficient using the Recorded Future Portal and show a high adoption rate (>70%) during onboarding
- Lead on developing, shaping, and enhancing premium services client onboarding such as enhancing kick-off and review slides and the overall client experience
- 4+ years of relevant work experience in Cybersecurity, Sec Ops, or Threat Intelligence or other relevant industries
- Certifications are preferred and can include Security+ (strongly recommended), PMP, Certified Scrum Master
- Demonstrated understanding of Project Management processes, strategies and methods
- Master client workflow discovery across all types of client team functions
- Knowledge of basic API/integration troubleshooting steps
- Superb communication skills with an ability to convey complex concepts to all levels of personnel
- Ability to conduct advanced product workshops
- US-based, and ability to work from our Arlington, VA or Somerville, MA office
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
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