ServiceNow Presales Solutions Consultant

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Job Title:
Service Now Pre-Sales Engineer - Enterprise Solutions

Company: DTech Apps by Discover Technologies

Location:

• Open to remote candidates
• Occasional travel to client sites and for team meetings as required

Overview:

DTech Apps by Discover Technologies is seeking a skilled Pre-Sales Engineer to join our dynamic team. In this role, you will be pivotal in driving the success of our enterprise products developed on the Service Now platform. By leveraging your technical expertise and communication skills, you will work closely with our sales team to understand client needs, demonstrate our product capabilities, and design solutions that meet their business objectives.

Key Responsibilities:

• Collaborate with the sales team to identify customer requirements and tailor solutions that leverage our Service Now enterprise products to meet these needs.
• Conduct detailed product demonstrations and presentations to customers, highlighting the benefits and features of our solutions.
• Engage with customers to understand their business processes and challenges, proposing solutions that enhance their operations through the capabilities of Service Now.
• Develop technical proposals and presentations that clearly communicate the value proposition and technical advantages of our solutions.
• Lead the technical aspect of the sales process, answering inquiries, and addressing concerns related to our Service Now products.
• Facilitate Proof of Concept (PoC) implementations, showcasing the effectiveness and efficiency of our solutions in a real-world setting.
• Act as a liaison between the sales and product development teams, providing insights from the field to help guide product enhancements and innovations.
• Keep abreast of the latest Service Now features and industry trends, ensuring our solutions remain competitive and relevant.
• Support marketing efforts by participating in trade shows, webinars, and other promotional activities.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a pre-sales engineer role, ideally with a focus on Service Now or similar enterprise platform solutions.
• In-depth knowledge of the Service Now platform, including its capabilities, configurations, and integrations.
• Exceptional presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a consultative approach to solution selling.
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), or Enterprise Service Management (ESM) is highly desirable.
• Service Now certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are a plus.

Skills:

• Proficient in delivering compelling product demonstrations and presentations.
• Ability to work effectively in a team-oriented, collaborative environment.
• Strong interpersonal skills, with the ability to build relationships with clients and stakeholders.
• Keen attention to detail and the ability to manage multiple tasks and projects simultaneously.
• Willingness to travel as needed to support sales and marketing activities.

Why Join Us?

DTech Apps by Discover Technologies is at the forefront of developing innovative enterprise solutions on the Service Now platform. We offer a collaborative and inclusive work environment where your contributions are valued and celebrated. Our team is dedicated to professional growth and development, offering ample opportunities for advancement. We provide competitive compensation packages, comprehensive benefits, and a flexible work schedule to support work-life balance.

DTech Apps by Discover Technologies is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an inclusive company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology and Sales
• Industries
  
  IT Services and IT Consulting and IT System Custom Software Development

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