Patching Coordinator

Patching Coordinator

TEKsystems Global Services offers a remote opportunity to join our team as a Patching Coordinator.

We’re looking for a detail oriented Server OS Patching Coordinator to plan, orchestrate, and continuously improve operating system patching across Linux and Windows servers. You will work alongside our existing patching coordinator to manage the end‑to‑end patching cycle—from scheduling and approvals through execution and post‑patch validation—while driving alignment between infrastructure, application, security, and business teams. Success in this role hinges on clear stakeholder communication, strong change management via Service Now, and practical automation fluency (especially Ansible) backed by disciplined data analysis, Service Now and Excel‑based reporting.

• Build and maintain monthly/quarterly patch calendars for Linux (~70%) and Windows (~30%) server estates; coordinate blackout/maintenance windows to minimize business impact.
• Define pre‑patch checks and patch bundles to ensure timely remediation of critical CVEs.

• Work closely with offshore patch team, Engagement manager and end customer.
• Facilitate stand ups and walk‑throughs to surface blockers, risks, and decision points early.

• Act as the single point of contact for patching status, risks, and change impacts; work with the Engagement manager to publish concise status updates and reports.
• Proactively manage expectations with product teams and business stakeholders; elevate issues with data‑driven context and recommended options.

• Create and manage Change Requests (CRs) and Change Tasks (CTs) in Service Now; ensure proper approvals (including CAB) and adherence to standard change models.
• Maintain high quality of Affected CIs and related inventories; align CMDB during adds/removes and environment changes.
• Champion standard change templates, workflow automation, and approval streamlining for recurring OS patch events.

• Collaborate with platform/automation teams to design and maintain Ansible playbooks and inventories for pre/post patch activities (e.g., service drains, health checks, rollbacks).
• Understand and report progress on Ansible‑driven automation and involvement in Service Now patching orchestration.

• Own patch compliance analytics: define metrics, collect data, and provide data for the Engagement manager to produce weekly/monthly reports and dashboards (compliance %, age of vulnerabilities, change success rate, incident rate).
• Build Excel models to analyze data including Service Now, Patch Coordinator data and vCenter data; search for trends such as failure trends, C‑Task compliance, etc.
• Reconcile inventories across CMDB, Ansible, and vCenter; drive data hygiene initiatives to reduce manual hand‑offs and duplication.

• Identify/mitigate risks (e.g., dependencies, failed boots, configuration drift); coordinate rollbacks and emergency fixes when needed.
• Lead post‑implementation reviews; capture lessons learned and track actions to closure.

• Standardize patching models across OS platforms, drive automation adoption and incremental workflow improvements.
• Partner with teams to document playbooks, SOPs, reduce toil, and improve CMDB accuracy and ownership mappings.

• 1–3+ years in IT operations, patch coordination for Linux (RHEL/Ubuntu/SUSE) and Windows Server environments.
• Hands‑on experience coordinating patch cycles using Service Now (CR/CT workflows, CAB, standard changes, CMDB/CI management).
• Practical understanding of Ansible.
• Strong Excel and data analysis skills.
• Familiarity with patch compliance KPIs and incident/change correlation.

Contract position based out of Remote, OR.

The pay range for this position is $45.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to…