Oracle ERP; Fusion - Technical Manager, Application Support

Manager, Application Support 1

JOB DESCRIPTION

Effective Date:

Job Title:

Manager, Application Support

Job Code:

FLSA Status:

Department:

Location:

Band:

Reports to:

The Finance Tech Application Support Manager oversees a team responsible for the day-to-day support, planning for releases and upgrades and managing projects/enhancements for assigned Finance system(s)/module(s) (e.g. ERP Oracle Cloud, Blackline, One Stream, etc.). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones.

Engaging and hands on leader with system expertise and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Manages application support and enhancement projects working with the Finance Technology team, Finance Process Owners and other stakeholders
• Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance
• Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned ERP Oracle Cloud module(s)/Finance application(s) including Lease Accelerator, One Stream, Hyperion, Blackline, Concur, Coupa, Kyriba, One Source
• Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management
• Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration
• Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority
• Provides weekly status reporting, risk & issue log, and application updates. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk
• Manager, Application Support 2
• Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise
• Experience with queries/extracts and reports and supporting integrations.
• Database queries/extracts using calculations, formulas, and complex commands(SQL and PL/SQL)
• Extensive experience evaluating requirements and specs for development, testing and deployment
• Experience in Developing BI Reports and OTBI reports
• Experience in performance tuning of Reports
• Experience in any of the integration tools Mulesoft,Matillion or OIC(Oracle Integration Cloud)
• Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation
• Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs
• Responsible for Tier 2 support escalations and issue resolution, supports change management with system information
• Champions data and process governance
• Database queries/extracts using calculations, formulas, and complex commands
• Extensive experience evaluating requirements and specs for development, testing and deployment
• Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements across several technologies including Oracle Finance cloud, Lease Accelerator, One Stream, Hyperion, Blackline, Concur, Coupa, Kyriba, One Source.
• Extensive technical knowledge of database (SQL/MS Access), Interfaces (Crystal/SSRS/RRDL)
• Collaborate with HCM support team to manage ERP Oracle Cloud release

Manager, Application Support 3

III. Supervisory Responsibilities

Responsible for management of at least one direct report and is considered a leader on the Finance Tech team giving direction and feedback to members

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Manager, Application Support 3

A. Education and Experience

Education:

Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 5 years of relevant work experience.

Experience:

Ten (10) years of Finance Technology support experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements

None required

C. Other Knowledge, Skills or Abilities Required

• Operations / business / financial knowledge:
  Strong understanding of WM’s operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without…