Founding Customer Success Manager

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A rapidly scaling SaaS company is seeking a high-performing Enterprise Customer Success Manager to drive the success, retention, and expansion of its most strategic customers.

Backed by top-tier investors and trusted by leading enterprise clients, this company is redefining how distributed operations are managed at scale - with an AI-powered platform built for speed, precision, and long-term growth.

Why Join?

• Massive Market Opportunity: Help transform operational efficiency for complex enterprises across the US.
• Category-Creating Product: Join a mission-driven team building a platform already powering leading global networks.
• Foundational Impact: This is a rare chance to shape how the company onboards, retains, and expands its largest accounts.
• Proven Leadership: Work alongside veterans from top-tier SaaS and logistics platforms with a clear vision and execution playbook.

The Role

As the Founding CSM, you’ll be the face of the company to a select number of high-value accounts, leading technical onboarding, driving adoption, and steering expansion motions. You’ll operate at the intersection of strategy, operations, and product, ensuring customers get maximum value while building relationships that unlock growth.

Key Responsibilities:

• Own the post-sale customer relationship across implementation, growth, and renewal.
• Lead onboarding and technical setup, including product configuration, workflow integration, and testing.
• Act as a strategic partner to key stakeholders, understanding their goals and helping them scale with the platform.
• Identify and execute on upsell opportunities, shaping business cases and collaborating with Sales.
• Deliver QBRs, manage account health, and serve as the customer’s voice internally.
• Help build internal playbooks, templates, and onboarding frameworks to scale customer success operations.

What Does Success Look Like? You are the trusted strategic advisor to your accounts - owning every stage of the customer journey, expanding relationships, and driving platform adoption across complex orgs. You thrive in ambiguity, deliver impact fast, and play a pivotal role in enterprise growth.

What’s on Offer? Equity in a high-growth SaaS company and the chance to be a part of a fast-moving team, flexible remote setup, and a high degree of ownership.

Who We’re Looking For:

• Proven success in an enterprise Customer Success or Implementation role within a high-growth SaaS environment
• Experience working with complex accounts and large stakeholder groups
• Ability to manage technical onboarding and own product configuration
• Strong commercial mindset and track record of driving expansion or upsell
• Excellent communication, problem-solving, and relationship-building skillsΩ

This is a high-impact, high-visibility role at the heart of a company on the rise. If you're a hands-on CSM who thrives in fast-paced environments and loves solving tough problems - apply now.

Note:

Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Sales and Customer Service
• Industries Software Development

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