Helpdesk Administrator
Job in
Suffolk, Virginia, 23437, USA
Listed on 2026-07-15
Listing for:
Native American Technology Corporation
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Description
Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the Joint Knowledge Development and Distribution Capability's internet-based courseware presented via the Atlas Pro Learning Management System (LMS).
Hours of OperationMonday to Friday 3:00 PM to 11:00 PM EST.
Duties and Responsibilities- Answer help desk inquiries via phone, email, and web on all JKO supported applications.
- Assist customers with courseware issues and account inquiries.
- Serve as liaison between staff and the technology department to resolve issues.
- Document actions for reporting to government and contract leadership, and perform any group related functions as required.
- Active Secret clearance.
- Experience using MS Office products.
- Basic understanding of JavaScript, Flash, and basic Internet functions, such as checking browser settings.
- Good interpersonal skills; ability to listen carefully, ask diagnostic questions, and walk customers through problem‑solving steps.
- Minimum of 2 years of JKO JMO experience, and full working knowledge and rights to the JKO LCMS as a Systems Administrator.
- Good verbal and written communication skills.
- Major in any technical field at the bachelor’s level is a plus.
- Experience using the Atlas Pro LMS.
- Approximately 6 months of help desk experience (desired), especially with Remedy or similar ticketing program.
- Experience training military and civilian personnel via computer-based and web-based applications.
- Experience working with Advanced Distributed Learning.
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