Job Description & How to Apply Below
Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.
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THE VALUE YOU'LL BRING:
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
The Sr. IT Business Analyst serves as the primary liaison between business stakeholders and the Service Now platform team. This role is responsible for intake, analysis, prioritization, and successful delivery of platform enhancements, new capabilities, and continuous improvements. The role ensures all Service Now work aligns to business objectives, is clearly defined for development, properly prioritized, and successfully delivered through User Acceptance Testing (UAT).
This position also contributes to platform governance, roadmap alignment, and realization of measurable business value.
Key responsibilities include demand intake & stakeholder engagement, backlog management & prioritization, sprint planning & delivery coordination, requirements translation, user acceptance testing & release validation, and to drive value realization.
WHAT YOU'LL DO:
The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
* Business Analysis & Requirements:
Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.
* Stakeholder Engagement:
Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go-to contact for resolving system performance issues and sharing updates with leadership.
* Training & Change Management:
Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long-term success.
* System Support & Troubleshooting:
Provide day-to-day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.
* Process Improvement:
Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.
* Reporting & Documentation:
Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.
* Project Coordination:
Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.
* Leadership:
Drives a positive employee experience through leadership by way of employee coaching.
WHAT WE'RE SEEKING:
To perform this job successfully, an individual must be able to perform each essential duty…
Position Requirements
10+ Years
work experience
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