Helpdesk Administrator

Responsibility

• Answering help desk inquiries via phone, email, and web on all JKO supported applications
• Assisting customers with specific courseware issues and account inquiries
• Serving as liaison between staff and technology department to resolve issues
• Documenting actions to be reported to government and contract leadership
• Performing any group related functions as required

• Requires an active secret clearance
• Experience using MS Office products
• Basic understanding of JavaScript, Flash, and basic Internet functions
• Good interpersonal skills
• Must have a minimum of 2 years JKO JMO experience
• Full working knowledge and rights to the JKO LCMS as a Systems Administrator
• Good verbal and written communications skills

Demonstrates expertise in JKO LCMS as a Systems Administrator, with strong capabilities in customer support and issue resolution. Proficient in MS Office and basic web technologies, complemented by effective communication and interpersonal skills.

• Active Secret Clearance
• JKO JMO Experience
• JKO LCMS Systems Administration
• MS Office Proficiency
• Basic JavaScript Understanding

• JKO LCMS Systems Administration
• Basic Java Script
• Flash
• Internet Functions
• Help Desk Support

• Interpersonal Skills
• Verbal Communication
• Written Communication

• Active Secret Clearance

• Help Desk Inquiries
• Courseware Issues
• Liaison
• Documentation
• Government Reporting

• MS Office