JKO Help Desk – Suffolk

Requirements Must have:

• We require a DOD Secret clearance.
• We prefer candidates who can start immediately.
• We prefer a bachelors degree in a technical discipline.
• We need the ability to access DOD Microsoft Office 365; experience with other Microsoft Office tools is a plus.
• We expect a basic grasp of internet functions and common browsers such as Edge, Chrome, and Firefox.
• We prefer at least 6 months of help desk experience using Remedy or a comparable ticketing system.
• We value experience training military and civilian users through computer-based and web-based applications.
• We need familiarity with portals and learning management systems.
• We require strong verbal and written communication skills.
• We require the ability to obtain and use a  work email address.
• We cannot support applicants who currently have an @army, @af, @navy, or @usmc email account.

• We answer help desk inquiries by phone, email, and web for supported JKO applications.
• We check browser settings and perform basic browser troubleshooting.
• We respond to calls and emails from users experiencing computer problems.
• We act as a liaison between staff and our technology team to help resolve issues.
• We listen carefully to users, identify the issue through questioning, and guide them through each troubleshooting step.
• We support customers with computer-related difficulties in a patient and professional manner.

We are hiring for a full-time Joint Knowledge Online help desk role supporting the Joint Staff J7 in Suffolk, Virginia, with in-person work during business hours. This is an immediate-hire opportunity offering compensation starting at $58,000 per year, based on experience, along with dental, health, and vision insurance.

We are an Equal Opportunity Employer.

and a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business.