Information Technology Resource Manager

Job Description

Coordinate with the Commonwealth infrastructure provider to ensure District receives support and services needed to perform VDOT's business. Serve as primary contact for IT needs for district technology users with responsibility for District IT security management.

• Business Technology Solutions:
  Serve as primary contact for all district-wide technology users to ensure VDOT technology needs are met to include coordinating support of computer applications used in the development of proposals, six-year plans, budget spend plans, etc. Provide oversight and approvals of telecommunication services. Coordinate data analysis among reporting teams.
• District Technology Budget Development and Management:
  Review and analyze district technology needs to include recommendations and coordination of technology infrastructure in existing and new facilities. Identify efficiencies and effectiveness and recommend cost reductions.
• Information Security Policy Implementation:
  Manage district IT security to include account processing and records management. Review and process IT security requests. Serve as a resource to district management on identifying abuse.
• Technology Review and Procurement Coordination:
  Review, analyze need, and approve district technology procurements including telecommunication requests. Coordinate the delivery and installation of goods and services.
• VITA Partnership Support Coordination and Performance Monitoring:
  Serve as district liaison with VITA partnership. Develop and implement strategic tactical plans and initiatives. Interpret contractual requirements to monitor, evaluate, audit and report on performance and service delivery related to VITA partnership. Monitor IT equipment inventory. Reconcile and investigate discrepancies and billing issues. Review and reconcile VITA bill and report discrepancies to Central Office.

• Ability to analyze and evaluate data and coordinate technology services and support for a large organization.
• Ability to analyze organizational technology needs and to coordinate technology infrastructure in existing and new facilities.
• Ability to communicate effectively orally and in writing with internal and external customers.
• Ability to develop and execute short and long-term performance goals and to build and sustain customer relationships.
• Ability to effectively develop and monitor a technology inventory and budget.
• Ability to manage and share network files and folders.
• Ability to supervise and train staff.
• Ability to troubleshoot basic IT issues and to make referrals for assistance.
• Advanced skills with web navigation as well as web development skills using web publisher software.
• Knowledge of budget development principles.
• Knowledge of inventory management principles and practices.
• Knowledge of technology and methodology of computer and network systems and software.
• Skill in the use of MS Office Suite to include database management and reporting.

• Ability to analyze, evaluate data, coordinate technology services and support for a large organization.
• Ability to develop and execute short and long-term performance goals and to build and sustain customer relationships.
• Ability to manage and share network files and folders, as well as troubleshoot basic IT issues and make referrals for assistance.
• Ability to supervise and train staff.
• Advanced technical skills in the use of computer hardware and software to include MS Office Suite, advanced database skills, web development and navigation.
• Experience applying knowledge of network applications and cyber security.
• Knowledge of inventory management, budgeting principles and practices.
• Knowledge of technology and methodology of computer and network systems and software.

• A combination of training, experience, or education in Business Administration, Information Technology or related field desired.
• Experience monitoring contract service delivery in an information technology environment.
• Experience preparing, reviewing and reconciling contract billing within contract or service level specifications.