Associate Customer Success Manager

Associate Customer Success Manager page is loaded## Associate Customer Success Manager remote type:
Onsite locations:
Suffolk, VAtime type:
Full time posted on:
Posted Todayjob requisition :
R
- **** If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
**** A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us.
** Apply Now!
**** THE VALUE YOU'LL BRING:
** Are you passionate about
** leading a team**,
** coaching**, and
** developing talent
**** Associate Customer Success Manager
** role at
** Smithfield Foods
** could be the perfect opportunity for you!

As an
** Associate Manager**, you’ll lead a team of
** Customer Success team members**, drive
** efficiency**, and deliver
** exceptional service**. You’ll set goals, mentor your team, and implement daily tasks to ensure success. We’re looking for someone with
** strong leadership
** skills, a solid understanding of
** Supply Chain**, and the ability to
** solve problems
** and
** coordinate teams**.If you’re ready to take the next step in your career and make an impact, join us in shaping the future of Smithfield Foods!
** WHAT YOU'LL DO:
*** The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.*
* ** Team Training and Development:
** Ensure clear understanding and proficiency in team responsibilities. Execute departmental objectives and individual yearly goals, managing progress toward them. Oversee and organize department training, including cross-training with other departments.
* Create training materials (documentation, recordings, spreadsheets, job aids) to support training and new initiatives.
* ** Meetings and Communication:
** Organize and lead weekly team meetings with agendas covering announcements, changes, and updates. Serve as an escalation point for the team, addressing issues as they arise. Lead and participate in daily and weekly calls representing Customer Success.
* ** Performance and Metrics:
** Analyze daily reports to ensure all orders are completed and processed through EDI, free of blocks. Track Key Performance Indicators (KPIs) such as Fill Rate, On-Time Delivery (OTIF), lead time, and Cost to Serve. Host calls with internal and external partners when supply chain metrics fall below goals. Drive KPIs like OTIF, TUI, Cost to Serve, and DPS by collaborating with other departments.
* ** Leadership and Mentorship:
** Guide and mentor Customer Success Supervisors, supporting them in their supervisory duties. Present departmental updates in weekly team leadership calls and monthly Supply Chain leadership meetings.
* ** Strategic Leadership and

Cross-Functional Collaboration:

** Participate as a strategic member of cross-functional teams to improve products, services, and processes. Present customer data and trends to leadership for departmental updates.
* ** System Testing and Enhancements:
** Lead system testing for enhancements or fixes that impact the department.
* ** Customer and External Engagement:
** Attend customer visits and review key supply chain metrics. Create and present PowerPoint presentations on specific topics to stakeholders via Teams or in-person.
** WHAT WE'RE SEEKING:
*** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions*.
* Bachelor’s Degree from an accredited four-year college or university and 3+ years’ relevant experience; or equivalent combination of education and experience, required.
* Experience acting as a lead by providing training, coaching or mentoring to less…