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Customer Support Supervisor | QA‑Driven Coaching Leader
Job Description & How to Apply Below
Cengage Group is looking for a Supervisor, Customer Support to lead a team providing exceptional service to online learners. The ideal candidate will have over 5 years of experience in customer service and at least 1 year in a leadership role, managing remote employees is a plus.
The supervisor will be accountable for performance metrics, quality assurance, and coaching team members to excel in customer interactions. Join us to drive transformative outcomes for learners in the United States.
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