The Coordinator is responsible for the day-to-day supervision and operational oversight of the Day Support Program. This role ensures that the program is appropriately staffed, and that all billing information and required documentation are completed accurately and submitted in a timely manner. The Coordinator provides direct training and guidance to Direct Support Professionals (DSPs) and conducts routine supervision to ensure consistent delivery of high-quality services.
The position requires availability to respond to program needs or emergencies on a 24-hour on-call basis. Additionally, the Coordinator evaluates program effectiveness and makes ongoing recommendations to the Director regarding the evolving needs of individuals served, staffing patterns, and program development to ensure services remain responsive and person-centered.
This position requires comprehensive knowledge of confidentiality standards and records of security, including compliance with the Health Insurance Portability and Accountability Act (HIPAA). The role also requires familiarity with Commonwealth Coordinated Care Plus (CCC Plus), Root Cause Analysis (RCA), Quality Improvement Plans (QIP), Department of Labor regulations, Occupational Safety and Health Administration (OSHA) standards, and Medicaid Waiver and Home and Community-Based Services (HCBS) regulations.
The Coordinator must demonstrate knowledge of the regulations and standards set forth by the Virginia Department of Behavioral Health and Developmental Services (DBHDS) and the Office of Human Rights (OHR).
The position also requires knowledge of individualized program development, implementation, and evaluation techniques for individuals with disabilities.
Strong personnel management, supervisory, and staff evaluation skills are required, along with the ability to effectively manage public relations and maintain clear and professional oral and written communication.
The role requires practical experience in behavioral support strategies, individualized outcome planning for special populations, protection of individual rights, the application and evaluation of assessment tools, and medication management procedures. Experience working with a diverse population of individuals with intellectual and developmental disabilities is essential.
SUPERVISIONThe Coordinator directly supervises Direct Support Professionals (DSPs), providing guidance, oversight, and performance management to ensure the delivery of high-quality services. This position reports directly to the Director, who provides overall supervision, direction, and evaluation of the Coordinator’sperformance. The Coordinator is responsible for addressing staff performance concerns, implementing corrective actions, and ensuring accountability in service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Directly supervise support staff and provide ongoing coaching, guidance, and performance management
- Provide required monthly supervision and QA checks of support staff, ensuring documentation accuracy and service quality
- Identify staff training needs and support ongoing professional development to enhance service delivery
- Monitor documentation (MARs, physician orders, service notes, behavioral data, etc.) for accuracy, compliance, and completeness, and implement corrective actions as needed
- Conduct weekly meetings with support professionals (virtual or in person)
- Complete and monitor staff schedules, ensuring adequate staffing at all times, including coverage for call-offs and emergencies
- Review Individualized Service Plans (ISPs) with staff and ensure services are implemented in a person-centered manner aligned with individual goals and preferences
- Monitor, document, and evaluate each individual’s progress…
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