QA Manager

Position Summary

The person who holds this important role will manage the Quality Assurance and Food Safety functions for our branded, private label, gourmet/specialty, and food service products. They will also lead a team of QA supervisors and staff and must have a background in consumer products with a strong knowledge of SQF, GMPs, labeling laws, HACCP, GFSI certification with Six-Sigma, and Lean Manufacturing expertise.

Pay Range: $100,800 - $130,000

Ensure the safety and quality of products throughout the entire production process, from raw materials to finished goods. This involves developing and implementing quality assurance policies, monitoring production processes, conducting audits, and managing a team of quality control personnel. Additionally, the QA Manager will be the primary SQF practitioner and central driver for site SQF requirements.

• Oversee development, implementation, review, and maintenance of the SQF system, including food safety and food quality fundamentals, and update all SQF documents, manuals, procedures, and forms.
• Own and take appropriate action to ensure the integrity of the SQF system.
• Communicate to relevant personnel all essential information to ensure effective implementation and maintenance of the SQF system.
• Serve as the central driver for all SQF requirements.
• Maintain a library of all SQF documents and requirements.
• Manage ongoing audits of SQF Policies and Procedures.
• Plan, implement, and conduct annual audits of each department to ensure SQF compliance.
• Maintain and update training documentation.
• Assist with the management of HACCP, GMPs, and the new product specification system.
• Support and assist with Lean Manufacturing and Six-Sigma.

• Formulate and maintain quality assurance objectives for our Retail, Food service, and Gourmet/Contract businesses to ensure quality goals are met.
• Develop and implement methods and procedures for monitoring work activities to include weight control, moisture, degree of roast, and caffeine analysis, as well as assist in sanitation, overall food quality, and food safety programs.
• Facilitate all food safety and quality related audits for the facility.
• Manage, plan, coordinate, and direct quality assurance technicians to ensure continuous production and service consistent with established quality standards.
• Interface with key customers and their quality teams regarding compliance standards.
• Supervise the development and analysis of statistical data and specifications to determine present standards and establish proposed quality and reliability expectations.
• Utilize quality data to drive improvements in the operation.
• Manage the overall plant sanitation and food safety programs; strong knowledge of GMPs, labeling laws, HACCP, GFSI certification requirements, Six Sigma and Lean Manufacturing expertise required.
• Process and assist in sampling for sales/customers.
• Manage and assist with customer complaints and/or questions relating to MZB-USA’s brands, private label, and food service; assist with customer letters and product samples when needed.
• Participate in cupping finished product.

• BS/BA degree in Food Science, Biology, Chemistry, or related field required.
• Minimum 5‑7 years of experience managing a quality assurance function inside a food and beverage, flavor house, or pharmaceutical manufacturing environment.
• SQF, Six‑sigma, and Lean Manufacturing experience required.
• PCQI and HACCP Certifications required.