Customer Service Associate

Position Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

• Assist customers with questions and recommendations.
• Manage sales transactions while working an assigned cash register.
• Maintain the security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Ability to follow instructions and interpret operational documents required.
• Must be able to lift between 30 and 50 lbs. from floor to shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem‑solving and decision‑making skills required.

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• Additional benefits to support health, wealth, and mental well‑being.

6150 College Drive, Suffolk, Virginia 23435.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, , IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.