Store Lead

Position: Store Lead (Full Time)
About Grocery Outlet:

* Our Mission:
Touching lives for the better

* Our Vision:
Touching lives by being the first choice for bargain-minded consumers in the U.S.

* Our Values & Behaviors:
Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Role:

The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.

Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands-on work, and maintains a positive, can-do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect.

This role reports to the Store Manager.

Responsibilities Include:

Leadership & Team Development

* Task direction and support:
Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.

* Workflow Management:
Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.

* Policy Enforcement:
Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.

Customer Service & Sales

* Sales & Margin:
Maintain a strong focus on driving top-line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.

* Customer Engagement:
Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.

* Problem Resolution:
Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.

* Pricing Execution & Shrink Controls:
Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.

Operations, Inventory & Merchandising

* Inventory Management:
Take inventory of merchandise and replenish/order products to drive sales and minimize out-of-stock.

* Receiving & Logistics:
Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms.

* Stocking & Rotation:
Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas.

* Store

Conditions:

Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards.

* Merchandising:
Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention.

Financial & Administrative (As Applicable)

* Cashier Support:
Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues.

* Office Duties:
Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies.

* Equipment Operation:
Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.

Food Safety, Safety and Compliance

* Maintain clean work environment.

* Ensure documentation is completed (cleaning logs, temp logs).

* Follow food safety/handling procedures, safety and company policies.

About You:

* High school diploma, GED, or equivalent preferred.

* Previous grocery or retail experience required. 2-5 years preferred.

* Flexible schedule to meet business needs.

* Ability to work in harmony with others as a team member and leader.

* Ability to interpret, understand, and follow instructions.

* Ability to deliver friendly, courteous, prompt customer service.

* Excellent verbal, written, and listening communication skills.

* Ability to interact with customers, associates, truck drivers, and vendors, all with a smile.

* Ability to work in stressful situations with the public and management.

* Prior bookkeeping or perishable experience is a plus.

* Forklift or pallet jack experience preferred.

Work Conditions (may include, but not limited to the following)

* Bending, walking, standing, lifting and kneeling for extended periods of time.

* Lifting up to 50 lbs. frequently or with team assistance when necessary.

* Duties in various parts of store in different temperatures and work environments.

* Interacting with customers, associates, truck drivers, and vendors.

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