Framer, Retail

Major Activities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Use Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions; deliver sales and production results.
• Complete framing orders with high quality and on time.
• Maintain the ready‑made frame department and other assigned areas including SISO and Directed Replenishment.
• Provide friendly customer service; help customers shop and find what they need; ensure the store is well merchandised and in‑stock.
• Follow Standard Operating Procedures and Company programs.
• Support shrink‑and‑safety programs.
• Interact with others in an accepting and respectful manner; remain positive, promote the organization’s vision and values, and serve as a role model.
• Participate in truck unload and stocking processes to ensure truck standards are met within budget.
• Operate cash register and handle cash according to standards.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omni‑channel processes.

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

• Retail experience.
• Experience selling products and/or services to customers.

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need assistance performing these functions, please contact your supervisor so that we may engage in the interactive process and find a reasonable accommodation.

• Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled; occasional outdoor work may be required for retrieving shopping carts or unloading trucks.
• The frame shop contains a glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).