Description
Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.
Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Châteaux.
Why Join Our Team- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious “family” meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
The Retail Supervisor oversees the daily operations of The Tavern Shops at The Inn at Little Washington, a Forbes Five-Star, Michelin Two-Star, Relais & Châteaux property. This position serves as a leader, coach, and brand ambassador for the retail department, driving sales performance while ensuring operational excellence, inventory accuracy, visual presentation, e-commerce success, and team development. Working closely with the Director of Retail, the Retail Supervisor sets the sales pace on the floor, develops clienteling relationships with guests, coaches the team on consultative selling techniques, and supports the continued growth of both brick‑and‑mortar and online retail operations.
This role serves as the primary point of contact for daily retail operations and acts as department leader in the Director’s absence.
- Daily, weekly, and monthly sales targets are met or exceeded for both in-store and e-commerce channels
- Average transaction value and units per transaction show positive trends through effective upselling and clienteling
- Inventory accuracy maintained at or above established thresholds through regular cycle counts and reconciliation
- Online orders are fulfilled and shipped within established turnaround standards with zero customer service escalations
- Leadership & Guest Experience
- Lead, coach, and inspire the retail team to deliver an exceptional guest experience consistent with Forbes Five‑Star service standards
- Foster a culture of professionalism, accountability, teamwork, and hospitality excellence within the retail department
- Build meaningful relationships with guests and create memorable shopping experiences that reflect The Inn’s brand
- Resolve guest concerns promptly, professionally, and with discretion
- Serve as acting department leader in the absence of the Director of Retail, making operational decisions as needed
- Sales Performance & Guest Engagement
- Drive daily sales performance by setting the pace on the floor, personally engaging guests, and coaching the team to maximize every interaction
- Develop and maintain clienteling relationships with repeat and high‑value guests, tracking preferences, purchase history, and upcoming occasions to personalize outreach and service
- Coach the team on consultative selling techniques, product storytelling, suggestive upselling, and the art of pairing and gifting recommendations
- Monitor and communicate individual and team sales results daily, recognizing top performers and identifying coaching opportunities
- Collaborate with the Director of Retail to set and execute promotional strategies, seasonal campaigns, and in-store events that drive traffic and conversion
- Identify trends in guest purchasing behavior and recommend product assortment adjustments, pricing strategies, or display changes to maximize revenue
- Ensure all sales transactions are processed accurately through Agilysys Retail, including gift wrapping, shipping, and charge-to-room requests
- Retail Operations & Visual Merchandising
- Oversee daily operations of The Tavern Shops, including opening and closing procedures, cash handling, and sales floor readiness
- Maintain visual merchandising standards and ensure an inviting, beautifully presented retail environment at all…
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