Store Lead

Store Lead (Full Time)

Job Category:
Company Stores

Requisition Number: STORE
003196

Full-Time Suffolk, VA 23434, USA

About Grocery Outlet:

Our Mission: Touching lives for the better

Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.

Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Role:

The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.

Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands-on work, and maintains a positive, can-do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect.

This role reports to the Store Manager.

Responsibilities Include:

Leadership & Team Development

• Task direction and support:
  Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.
• Workflow Management:
  Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.
• Policy Enforcement:
  Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.

Customer Service & Sales

• Sales & Margin:
  Maintain a strong focus on driving top-line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.
• Customer Engagement:
  Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.
• Problem Resolution:
  Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.
• Pricing Execution & Shrink Controls:
  Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.

Operations, Inventory & Merchandising

• Inventory Management:
  Take inventory of merchandise and replenish/order products to drive sales and minimize out-of-stock.
• Receiving & Logistics:
  Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms.
• Stocking & Rotation:
  Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas.
• Store Conditions:
  Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards.
• Merchandising:
  Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention.

Financial & Administrative (As Applicable)

• Cashier Support:
  Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues.
• Office Duties:
  Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies.
• Equipment Operation:
  Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.

Food Safety, Safety and Compliance

• Maintain clean work environment.
• Ensure documentation is completed (cleaning logs, temp logs).
• Follow food safety/handling procedures, safety and company policies.

About You:

• High school diploma, GED, or equivalent preferred.
• Previous grocery or retail experience required. 2–5 years preferred.
• Flexible schedule to meet business needs.
• Ability to work in harmony with others as a team member and leader.
• Ability to interpret, understand, and follow instructions.
• Ability to deliver friendly, courteous, prompt customer service.
• Excellent verbal, written, and listening communication skills.
• Ability to…