Job Description & How to Apply Below
Store Lead (Part Time)
Job Category:
Company Stores
Requisition Number: STORE
003195
Posted:
March 9, 2026 Part-Time Suffolk, VA 23434, USA
About Grocery Outlet:
- Our Mission: Touching lives for the better
- Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
- Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service
About the Role:
The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.
Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands-on work, and maintains a positive, can-do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect.
This role reports to the Store Manager.
Responsibilities Include:
- Leadership & Team Development
- Task direction and support:
Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity. - Workflow Management:
Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly. - Policy Enforcement:
Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees. - Customer Service & Sales
- Sales & Margin:
Maintain a strong focus on driving top-line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards. - Customer Engagement:
Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome. - Problem Resolution:
Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items. - Pricing Execution & Shrink Controls:
Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures. - Operations, Inventory & Merchandising
- Inventory Management:
Take inventory of merchandise and replenish/order products to drive sales and minimize out-of-stock. - Receiving & Logistics:
Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms. - Stocking & Rotation:
Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas. - Store Conditions:
Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards. - Merchandising:
Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention. - Financial & Administrative (As Applicable)
- Cashier Support:
Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues. - Office Duties:
Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies. - Equipment Operation:
Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors. - Food Safety, Safety and Compliance
- Maintain clean work environment.
- Ensure documentation is completed (cleaning logs, temp logs).
- Follow food safety/handling procedures, safety and company policies.
About You:
- High school diploma, GED, or equivalent preferred.
- Previous grocery or retail experience required. 2–5 years preferred.
- Flexible schedule to meet business needs.
- Ability to work in harmony with others as a team member and leader.
- Ability to interpret, understand, and follow instructions.
- Ability to deliver friendly, courteous, prompt customer service.
- Excellent verbal, written, and listening communication…
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