Luxury Sales Specialist, Uniworld

Overview

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Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.

As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

We are seeking a dynamic sales professional to drive conversions and deliver exceptional service for our Uniworld Boutique River Cruises brand. This role requires building and nurturing strong relationships with guests, ensuring they are excited to book Uniworld and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide guests through the booking process, and maximize revenue potential.

A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.

Luxury Sales

• Provide information to guests for the purpose of promoting products and securing reservations, matching the right product to the right customer.
• Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction.
• Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
• Learn and use software applications to efficiently process sales transactions.
• Responsible for maintaining KPIs in a high-volume inbound call center.

Customer Service

• Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests.
• Responsible for responding to guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
• Develop, cultivate and maintain positive relationships with guests.

• A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold.
• Receptive to coaching and training, and motivated to improve and grow with Uniworld.

• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
• Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.

• At least three years of travel industry or call center experience in a sales capacity required.
• Luxury travel or luxury retailed experience preferred.

• Work Location:
  
  Fully Remote
• Available to work standard hours on Pacific Time, and 1-2 Saturdays a month.
• Access to high speed, ethernet-connected internet.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Customer Service and Sales
• Industries:
  Travel Arrangements

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