Associate Customer Success Specialist; Weekend Shift

Job Overview

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.

Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist
, you'll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction
.

Training

Schedule:

Monday
- Friday; 8:00 AM - 5:00 PM ET.

Weekend

Shift: Thursday
- Monday

• Account Management:Manage the full life cycle of orders from entry to delivery, both domestically and internationally. Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.

• Customer Solutions & Partnership:Address customer shortages, identify root causes, and present recovery options. Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers. Assist in prioritizing customer orders with Distribution Centers and Plants.

• Order Management & Efficiency:Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency. Maintain accurate Customer Master Data to avoid order delays. Support Loss Prevention with incorrect or rejected orders.

• Communication & Relationship Building:Develop strong, trusting relationships with customers through clear and timely communication. Handle high volumes of requests and resolve issues promptly. Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.

• Strategic Account Growth:Promote increased order size, direct plant shipments, and other customer initiatives. Represent customer interests across all Smithfield departments. Maintain a solutions-driven approach, defusing high-pressure situations effectively.

• Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required.

• Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.

• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.

• Able to multi-task and handle competing priorities every day.

• Able to work evenings and weekends, when required.

• Able to maintain confidentiality.

• Problem-solving skills with a "can-do" attitude

• Strong written and verbal communication skills.

• Accept constructive feedback and always seeking to learn

• Able to manage conflict and find constructive solutions

• Able to work well with others in a fast paced, dynamic environment.

• Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.

• Capable of sitting for extended periods of time.

• Must be able to lift up to 15 pounds at times.

• Frequently required to sit; stand; walk; reach with hands and arms.

• Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.

• Able to travel when needed.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate's qualifications and experience, internal equity, external market pay for comparable positions and budget considerations.

At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package.

Smithfield is an equal‑opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757‑357‑1595.