Fiber Installation Technician

Overview

POSITION

PURPOSE:

As a Fiber Installation Technician, you will be involved in hands‑on work in the field and will be responsible for installing, maintaining, and troubleshooting fiber‑optic cables and related equipment. The work performed must follow safety guidelines.

• Install, splice, and terminate fiber‑optic cables and connectors in both indoor and outdoor settings. Ensure proper routing and organization of cables to meet industry standards.
• Conduct thorough testing and quality assurance checks to verify the functionality and performance of the installed fiber‑optic connections. Identify and resolve issues as needed.
• Perform routine maintenance and repair activities on fiber‑optic equipment and network infrastructure to ensure uninterrupted service. Respond to service outages promptly and restore connectivity.
• Maintain detailed records of installations, repairs, and equipment used. Generate accurate reports on work completed and document network configurations.
• Interact with customers in a professional and customer‑focused manner. Address their inquiries, explain service options, and provide technical support when required.
• Maintain a safe work environment by following safe practices and adhering to safety policies. Report any accidents, losses, injuries or property damage to supervisor and customer based on established policies.
• Collaborate with colleagues and other teams to resolve complex technical issues and coordinate on network expansion projects.
• Accurately manage inventory, ensuring correct device counts and records.
• Update and improve job knowledge by participating in educational opportunities, reading technical publications, and up‑training.
• Enhance the organization’s reputation through personal accountability for accomplishing new and different requests and always striving to add value.
• Apply personal ethics, honesty, initiative, flexibility and responsibility in the performance of work assignments.
• Accurately report all time worked and notify management or human resources of any questions, issues or concerns in this regard.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Maintain punctual, regular and consistent attendance.
• Self‑monitor performance through scorecard reports.

• Read and interpret safety rules, operating/maintenance instructions and procedure manuals.
• Mentor new employees as needed.
• Attend scheduled team meetings.
• Effectively cross‑train on additional services to meet customer demand.
• Positively represent Mas Tec Advanced Technologies and our partner to our customers with consistent professionalism, showing  being properly dressed in uniform.
• Perform general clerical work such as filing, copying, mailing, etc.
• Perform other duties as assigned.

INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB

• Requires a proven ability to work independently, prioritize tasks and organize effectively.
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight‑forward and professional manner.
• Requires a proven ability to work independently, prioritize tasks and organize effectively.
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment including gaffs, ladders and fully loaded tool belts.
• Ability to safely use weight‑bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment.
• Ability to accurately measure distances, using tapes and other measuring devices.
• Ability to carry, climb and operate extension ladder (approximately 32ft high and 90 pounds).
• Ability to climb poles using gaffs, hooks and climbing belt as needed.
• Ability to differentiate between different sizes and colors of wires.
• Ability to make cable connections in tight spaces by bending, reaching and twisting.
• Ability to perform job from high places (i.e. poles and roofs).
• Ability to work while standing 50‑70% of the time.
• Ability to work with small components and wires to make cable…