Community Resource Liaison

Overview

This is a GRANT funded position with a duration of 1 year with possible extension approvals up to 3 years total

Under limited supervision, performs supervisory and administrative work to help provide support services, including information, referrals, and assistance to patrons of all ages.

As part of the Suffolk Public Library’s Community Engagement Department, this position integrates social work practices into library services, outreach, and partnerships to advance the library’s mission of equity, access, and intentional partnerships. The Community Resource Liaison works collaboratively with library staff and community partners to address barriers to information, learning, and wellness.

Serves as the manager of a specific division or area and is responsible for planning, leading, managing, and evaluating community resources. Ensures that all services are in alignment with the library's strategic goals and are implemented effectively. Responsible for helping identify library patrons who may benefit from referral to community resources such as mental health services, substance abuse services, educational resources, after-school resources, housing services, food and community resources or case management services identified either through patron request, individual patron need assessments or through direct referral by City staff;

providing resources and referrals for services and assist patrons with follow‑through with obtaining services; monitoring the budget, researching and formulating long range goals, developing policies, and planning and evaluating programs, services, and goals. Reports to the Community Engagement Library Manager.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

• Supports library outreach efforts such as pop‑up libraries, food and resource pantries, and community events to ensure equitable access to information and basic needs resources.
• Provides consultation and guidance to staff regarding complex patron needs and referrals.
• Promotes collaboration and understanding of library‑based social work services across agencies and the public.
• Collaborates with the Community Engagement Manager on data collection, grant reporting, and evaluation of outreach and resource service impact.
• Connects clients and the general public to resource agencies as needs are identified.
• Interprets programs to other agencies and the public.
• Develops, maintains, and accommodates community agency partnerships.
• Develops resources with and for library staff such as resource sheets and guides, information for our website, and handouts for customers as well as facilitating the upkeep of the Community Resource Guide with program partners and service providers in the area.
• Reviews individual program cases and assists subordinates in difficult or complicated cases; interprets policy and advises subordinates, as necessary; reviews reports of subordinates to ensure timeliness and accuracy.
• Provides information and referral services, directing public education programs, researching information, and marketing related concerns and issues.
• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties.
• Coordinates programs and services by working with agencies and organizations outside the library to develop programs of mutual interest, working with City departments, and ensuring that services are reaching the community.
• Ensures that subordinates receive orientation and training required for assigned…