Enforcement Specialist, Suffolk District Office W2433

Title: Support Enforcement Specialist, Suffolk District Office W2433

State Role

Title:

Prog Admin Specialist I

Hiring Range: $44,192 - $50,000, commensurate with experience

Pay Band: 4

Agency: Department of Social Services

Location: DCSE SUFFOLK

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive.

Duties in this position may include:

• Locating non‑custodial parents
• Working with other state and country child support agencies
• Establishing paternity
• Determining and assessing child support obligations and health care coverage
• Ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
• Providing testimony in court proceedings when required
• Connecting parents with resources and partners that support their ability to be self‑sufficient and active participants in their child lives

The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children. Employees are expected to meet defined performance benchmarks and goals to ensure efficiency and accountability in our fast‑paced work environment.

The ideal candidate enjoys:

• Delivering a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries
• Handling sensitive case information (legal, financial, medical and other personal circumstances)
• Researching, analyzing and following up on accounts to verify established protocols have been achieved
• Interacting with customers and resolving their challenges and questions using multiple communication channels
• Developing effective partnerships within and across teams that create a culture of continuous support for each other and customers
• The challenge of building strong relationships through proactively calling customers who may be evading or distrust the child support system
• A high-volume and detail‑oriented role where multiple conflicting priorities are consistently part of the daily workload

• Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
• Skill in information collection through interviewing and obtaining/reviewing records, documents, and reports, and the ability to analyze, determine, and document the appropriate action in order to achieve results.
• Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
• Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce positive outcomes and results.
• Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.
• Strong and effective listening and negotiating skills combined with outstanding written and oral communications.
• Skills in performing basic mathematical computations.
• Ability to work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals.

• Work experience in gathering and organizing client documentation to process financial transactions and/or account reconciliation.
• Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.
• Work experience in child support enforcement.
• Work experience in the collection of past‑due accounts.

VDSS offers comprehensive health and life insurance benefits, pre‑tax spending accounts, state‑funded short‑ and long‑term disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax‑deferred retirement savings including employer matching.

The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce. Veterans, members of the Virginia National Guard, minorities, individuals with disabilities, and those with national service experience are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and interview process.