Case Manager

Job Details

GENERAL POSITION SUMMARY
:

The Case Manager provides onsite case management and coaching services to participants in the program and follows up with each client throughout their stay work to provide the wrap-around services from admission to discharge. The Case Managers documents client demographic information, all interactions with clients and outside providers in a timely manner, including maintaining accurate, up to date client files.

Knowledge, Skills, and Abilities
:

• Ability to understand the challenges faced by homeless singles or families.
• Ability to interact effectively with homeless singles or families.
• Excellent written and verbal communication skills are a must.
• Effective time management skills.
• Handle multiple tasks, coordinate with supervisor, and prioritize needs.
• Capacity to identify client information into case files and compile statistics.
• Ability to work independently and work with the Program Manager to assure quality of services provided.
• Ability to use computer to enter client information into case files and compile statistics.
• Knowledge of Suffolk County resources and experience navigating Social Service Agencies helpful.
• Aptitude to assist client in identified barriers.
• Knowledge of SOARS and HMIS

The
- Case Manager
- Housing Division main job duties are the following:

• Ensure the safety of all clients in the shelter. CM MUST address ALL safety related issues immediately.
• Assists clients in achieving self-sufficiency through advocacy, resource referrals & assistance with housing and job placement.
• Meets with clients to establish goals & action steps towards those goals & to monitor progress.
• Develops and maintains appropriate records, statistics and documentation of services to the clients.
• Advocates with the clients when they have barriers to overcome in meetings their goals.
• Negotiates with landlords and other service providers to ensure stable housing.
• Maintain appropriate professional boundaries with all clients.
• Attend monthly staff meetings and actively participate in weekly one-on-one with supervisor.
• Document and oversee any and all client and facility emergencies;
• Complete intakes on all clients placed in shelter;
• Complete and discuss shelter intake, ILP and ILP Violations, progress notes, face to face with clients.
• Address all residents' compliance issues when they occur;
• Complete school transportation paperwork to facilitate children attending school;
• Maintain communication with SCDSS casework staff on infractions and provide documentation;
• Maintain confidentiality of the client's personal information;
• Complete SPA application for those client meeting criteria;
• Serve as a representative on behalf of agency
• Perform other tasks as delegated by supervisor/program manager
• Complete bio-psychosocial history of clients;
• Perform and supervise fire drills as directed by Program Manager;
• Attend supervision sessions with Program Manager;
• Assist clients to maintain responsibility for themselves, their children, and environment
• Assess clients' needs andmake appropriate referrals;
• Counsel clients and refer to outside agencies for more in depth counseling needs;
• Review and accepts housing search logs for residents and submit to SCDSS monthly;
• Assist Program Manager in training new staff members.
• Vocational and House Assistance
• Compete SOAR, SMS, HMIS and other funding source's tracking
• Complete any and all other tasks assigned by supervisors/Program Manager

EDUCATION and/or EXPERIENCE>

• Bachelors college degree preferred, (preferably in a related behavioral science field)
• Three years of supervisory experience
• Ability to become competent in implementing Halo Network's philosophy, policies and procedures to best meet the treatment needs of the client population.

WORK ENVIRONMENT: The standard 40 work-week with an 8 hour shift applies. Some overtime may be required during the planning and execution of special events.

RELATIONSHIP:REPORTS TO DEPARTMENTAL HEADS.

• Bachelors college degree preferred, (preferably in related behavioral science field)
• Three years of supervisory experience
• Ability to become competent in implementing Halo Network's philosophy, policies and procedures to best meet the treatment needs of the client population.