Family Services Specialist - CPS

FAMILY SERVICES SPECIALIST

DEPARTMENT HIRING SALARY RANGE:$55,368 - $66,751 Depending on Experience/Education

This position is eligible for a sign on bonus dependent on education and experience.

JOB OPEN DATE:09/11/2026

JOB CLOSE DATE: 09/27/2026

Position primary designation is performing tasks within the Family Services CPS unit; however, position may also be assigned duties within various units of the Family Services Division, i.e., Prevention, CPS, APS, and Foster Care.

Under general supervision, facilitates, coordinates, and provides counseling and case management in multiple social work service programs administered by the City Social Services Department including protective services for adults and children as well as foster care.

Has general knowledge of the policies and procedures of multiple benefit programs administered by the City of Suffolk Department of Social Services.

• Respond to all walk-ins requesting information and referrals and telephone inquiries.
• Manage the CPS/APS hotline to receive complaints and enter them into the OASIS system and Peer Place.
• Provide short term services for Learn Fare to address truancy issues with TANF recipients who are referred for noncompliance.
• Receive referrals from CSA Coordinator, CPS, and Financial Services Workers for services/family stabilization.
• Complete referrals on behalf of the clients to outside community resources for assistance
• Complete Homeless shelter referrals and assessments.
• Provide Fire and Emergency Assistance to clients in need.
• Receive, manage and ensure appropriate distribution when handling clients for the Holiday assistance.
• Position requires CPS/APS on-call responsibilities and disaster shelter duties in the event of local emergencies.
• Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance. Maintains various records and case files. Prepares required reports.

• Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22
  
  VAC
  40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services.

• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Master’sdegreeinthe
  
  Human
  
  Servicefieldplussomeworkexperiencein related human services field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Prefer working knowledge of Child Protective Services and Adult Protective Services policies. Preferred candidates have completed required VDSS training for CPS and/or APS investigator trainings.
• Prefer working knowledge of adult case management practices and experience managing caseloads involving the elderly and other vulnerable adult populations.

Applicantsmaybesubjecttoa Criminal History Background search,Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Suffolk Department of Social Services - 135 Hall Avenue Suite B, Suffolk, VA 23434 or vdssjobs