Student Accounts and Cashier Technician

Student Accounts and Cashier Technician

Full-time Staff

Sugar Grove Campus

Hybrid Option:
Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students.

Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

The Student Accounts and Cashier Technician provides administrative and operational support for student accounts billing activities within the Student Accounts and Cashier Office. This position is primarily responsible for third-party billing, invoice processing, account reconciliation, record maintenance, and responding to routine billing inquiries. The Student Accounts Billing Coordinator works closely with students, employees, external organizations, and other College departments to help ensure billing information is accurate, timely, and properly documented.

This position performs established processes and procedures and refers complex or unusual account issues to senior staff or the Student Accounts and Cashier Manager. This position reports to the Student Accounts and Cashier Manager.

• Process third-party billing transactions in accordance with established procedures, including reviewing documentation, entering billing information, generating invoices, and maintaining account records.
• Process third-party payment vouchers and other billing documentation and ensure required information is complete and accurate. Audit contracts in partnership with our Contracts Compliance team.
• Reconcile third-party accounts by comparing account information, identifying discrepancies, and referring complex discrepancies to senior staff.
• Track outstanding third-party invoices and assist with routine follow-up with students, College departments, and external organizations. Escalate for collections as appropriate.
• Maintain accurate third-party billing account information, agreements, supporting documentation, and related records.
• Assist with daily, month-end, and year-end reconciliation activities by preparing documentation, reviewing transactions, and identifying discrepancies for follow-up.
• Provide high-quality customer service to students, employees, and external organizations by responding to routine billing and account inquiries and directing more complex questions to the appropriate staff member.
• Communicate with internal departments and external organizations to obtain information or documentation necessary to process billing transactions.
• Follow established College policies and procedures related to student accounts, billing, confidentiality, internal controls, and applicable regulatory requirements, including PCI compliance, adherence to Title IV, FERPA, and cash management regulations.
• Maintain organized and accurate records to support departmental reporting, reconciliation, and audit activities.
• Provide backup administrative and transactional support to Student Accounts and Cashier staff as needed to ensure continuity of operations.
• Participate in departmental projects, process documentation, and other initiatives as assigned.
• Perform other duties as assigned.

• Associate degree in Accounting, Finance, Business Administration, Higher Education Administration, or a related field; or high school diploma or equivalent with at least three years of directly related experience in student accounts, cashiering, finance, billing, or accounts receivable.
• 2-3 years of previous student accounts, accounts receivable, cashiering, billing, collections and/or equivalent experience.
• Basic knowledge of GAAP, Title IV regulations, FERPA, and cash-management standards.
• Proficiency in Microsoft Office, including Word and Excel and/or other accounting software programs preferred.
• Previous experience using Ellucian Banner, Quick Books and invoicing platforms preferred.
• Ability to interpret, apply, and explain rules, regulations, policies, and procedures when making decisions.
• Strong customer service and…