Senior Computer Services Specialist

Senior Computer Services Specialist

Full‑time Staff

Hybrid Option:
Yes

Location:

Sugar Grove Campus

Join our dynamic team at Waubonsee Community College. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low‑cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students.

The Senior Computer Services Specialist reports to the Computer Services Coordinator. This position deploys and maintains all client workstation hardware, installs and troubleshoots required software, and provides technical support to faculty, staff and students at the Sugar Grove campus. It is responsible for maintaining detailed inventory data for all client workstation hardware on campus.

• Supervise hardware, software and physical environment of client workstations.
• Provide professional development and training of personnel in the effective use of newly deployed computer equipment.
• Prioritize and resolve Technical Assistance Center tickets in a timely manner.
• Install and configure PC and MAC software, hardware and related peripherals.
• Maintain computer hardware to the component and chip level.
• Work with external technical support providers to repair or replace faulty hardware under warranty.
• Provide consulting to the Information Technology staff.
• Collaborate with the Information Security division to ensure optimal client workstation security.
• Explore, research and review state‑of‑the‑art concepts in the wider computer sciences community and recommend client workstation hardware and software.
• Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions and workarounds.
• Maintain accurate inventory information for all computer hardware.
• Coordinate and manage assigned semester prep projects by arranging meetings and developing implementation timelines.
• Provide Technical Assistance Center call‑queue coverage as required.
• Perform other duties as assigned.

• High school diploma required;
  Associate’s degree in related field or certification in technical field preferred.
• Two years’ experience in the maintenance, installation and configuration of computer hardware and software required.
• Knowledge of computer networks, various computer hardware and software.
• One year’s experience in‑person customer service or support.
• Good verbal and written communication skills.
• Good interpersonal and inter‑organizational skills.
• Ability to interact with all levels of management, faculty, staff and students.
• Ability to work with minimal supervision and take initiative.
• Ability to lift a minimum of 50 pounds.

Compensation: $24.64 – $29.69 hourly, determined by experience, education, and qualifications.

Work schedule:

Monday‑Thursday 10:30 am – 7:00 pm;
Friday 8:00 am – 4:30 pm; 40 hours per week. No mandatory testing requirements. Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory…