Sales Associate

The Sales Associate position is an integral part of our customer experience. This position will provide product information, answer questions and resolve customer problems with efficiency. This position is responsible for both golf cars and parts sales to make sure the experience results in high level of customer satisfaction, loyalty and retention.

• Ensure customers receive an outstanding customer experience by meeting/greeting and answering product questions on the showroom floor
• Assess customer needs and recommend solutions
• Answer Parts and Sales phone calls and find solutions for their needs
• Promote product offers through advertising campaigns and social media
• Create content for Harris Golf Cars Sugar Grove Social Media platforms
• Keep the showroom and displays in an attractive and safe manner
• Process transactions at the counter and over the phone
• Take ownership of customer issues and follow problems through to resolution
• Identify goals and determine and deploy strategies focused on premium customer service
• Keep accurate records and document customer service actions and discussions and provide follow up to customers regarding previous quotes and follow up on previous communications
• Participate in active marketing to new and existing customers by researching and communicating with potential customers and leads
• Develop sales promotions for golf cars and parts to retail customers
• Actively pursue product and part knowledge
• Provide backup to sales team members as needed
• Other duties as assigned

• Proficient in prioritizing and managing multiple tasks
• Proven experience in implementing processes and procedures
• Able to approach problems objectively and work logically to find a sustainable solution
• Capable of working both with a team and independently
• Experience working in a customer facing role
• Excellent communication skills and a willingness to go the extra mile to meet our customer's needs
• Knowledge and proficiency in social media platforms
  
  High attention to details
• Minimum of associates degree or equivalent experience

Physical Demands:
While performing the job duties, the employee will be frequently required to use their hands, reach, stoop, kneel, crouch, stand, walk, sit, talk and hear. The employee must be able to lift and/or move up to 85 lbs.

Job type:
Full-time, exempt

Reports to:

Operations Manager

Pay: ($50,000-$55,000) + incentive-based commissions

Expected hours: 7am - 5pm, Monday through Friday

Benefits:
Health insurance with an HSA match, 401k, short/long term disability, $15,000 company paid life insurance policy, and paid time off