Member Services Coordinator

Company Description FIRST COLONY COMMUNITY SERVICES ASSOCIATION INC is a real estate-focused community services organization based at 4350 Austin Parkway in Sugar Land, Texas. The association supports residents and property owners through governance, maintenance, and community engagement services. Team members work closely with local stakeholders to help preserve property values and enhance quality of life within the community. The organization offers a professional, service-oriented environment for individuals interested in community relations and homeowner association operations.

Role Description The Member Services Coordinator reporting to the Director of Community Relations, is a full-time, on-site role based in Sugar Land, TX. This position serves as a primary point of contact for FCCSA homeowners, residents, and guests while providing administrative support across the Association. The ideal candidate is a strong communicator who enjoys helping people, can manage multiple priorities, and takes pride in providing excellent customer service.

What You'll Do As our Member Services Coordinator, you will:

• Provide exceptional customer service to homeowners, residents, and guests.
• Assist homeowners with questions regarding violation notices and help develop action plans to resolve violations.
• Facilitate applications to the Property Improvement Committee.
• Greet visitors and assist with general questions and requests.
• Answer and route incoming calls, emails, and voicemail messages.
• Maintain accurate and detailed records of member interactions.
• Process pool access, kayak rentals, facility rentals, cancellations, refunds, and credit card transactions.
• Distribute amenity key cards and assist residents with amenity access.
• Receive and process assessment payments and other applicable fees.
• Maintain Association handouts, informational materials, and compliance guidelines.
• Coordinate conference room scheduling and provide general front-office administrative support.
• Assist with communications displayed on the front-office monitor in coordination with the Community Relations Department.
• Attend required Association meetings and events.
• Work collaboratively with FCCSA staff, homeowners, board members, vendors, and other stakeholders.

The role is designed to provide both front-office member service and administrative support throughout the Association.

What We're Looking For

Candidates should have a high school diploma or equivalent and at least one year of successful administrative, front desk, or receptionist experience
. An associate's or bachelor's degree and/or related certifications are preferred. The successful candidate should also have strong interpersonal and communication skills, be comfortable using workplace technology and cloud-based software, and be able to work effectively with homeowners, staff, management, board members, and vendors. A valid Texas driver's license and required automobile insurance are also required for Association business.

What Success Looks Like

We're looking for someone who demonstrates accuracy and timeliness, effective communication, and outstanding internal and external customer service
. If you're personable, dependable, organized, and enjoy being the person others can count on for assistance, we'd love to hear from you.

First Colony Community Services Association is an Equal Opportunity Employer.

Note:

The Equal Opportunity Employer statement is not included in the provided job description, so I would only include that final sentence if it reflects FCCSA's actual hiring policy.