Customer Service Representative

If you have a passion for helping others and enjoy interacting with people all day, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Sugar Land, TX.

This is a front desk role working 8 a.m. to 4:30 p.m. Monday through Friday. Medical clinic experience preferred. A positive attitude and a smile are mandatory.

As the first and last person our amazing clients see when they enter and leave our cutting‑edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love.

We are an innovative physical therapy facility that bypasses traditional approaches to care, using the most modern technology and cutting‑edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together, and have access to unparalleled continuing education opportunities that can open the door to further career growth.

• Handle patient scheduling, appointments, multi‑phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go‑between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify insurance and track insurance‑covered visits; take co‑payments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail‑oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up‑to‑date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion