Clerk : Sugar Land, Texas

Job Title:
Clerk

Job Location:
Sugar Land, Texas, 77478

Duration: 6 + months

Pay rate: $21 - $25/hr on W2

Shift: 40 hrs. per week ; M-F

• Minimum 2 years of customer/member service experience with a credit union or bank (required)
• Previous cash handling experience (required)
• Fiserv/DNA core experience (preferred)
• Credit Check required No Bankruptcy, No Collections
• Must be able to work with minimal supervision
• Self-sufficient and work well with other team members
• Must meet all job description criteria

Serve as a liaison between the member and the credit union. Provides account information, opens new accounts, and handles member's daily credit union needs. This position requires the candidate to be service-oriented, detail-oriented, self-motivated, able to work with minimal supervision and be able to perform a variety of tasks in accordance with credit union procedures. Maintaining all member information in a secure manner is a must.

• Greet and assist members and visitors in a professional manner
• Process transactions accurately and efficiently
• Respond to member requests via phone, email, walk-ins, and tickets
• Open new accounts and service existing accounts
• Perform account maintenance with proper documentation/authorization
• Assist with plastic card-related issues
• Promote credit union products and services based on member needs
• Answer telephones and provide member information
• Maintain confidentiality of member information
• Ensure compliance with BSA, Patriot Act, OFAC, and credit union policies
• Perform backup teller duties, including deposits, payments, cash handling, check cashing, and transaction processing.

• Minimum 2 years of customer/member service with a credit union or bank; required.
• Previous cash handling experience; required.
• Fiserv/DNA core experience, a plus

• Work independently or as part of a team
• Strong oral and written communication skills
• Professional, service-oriented, and detail-oriented
• Handle multiple priorities in a fast-paced environment
• Maintain composure, accuracy, and quality under deadlines
• Exercise the highest level of discretion on confidential matters