Call Center Representative

Description We are looking for a customer-focused Call Center Representative to support members and employees within a fast-paced Financial Services environment in Sugar Land, Texas. This Contract position is ideal for someone who communicates clearly, handles service issues with professionalism, and takes pride in delivering accurate account support. The person in this role will respond to inquiries, guide callers through available services, and help ensure day-to-day service operations run smoothly.

Responsibilities:

- Respond to incoming calls and inquiries from members and employees, providing clear information and timely support.

- Address routine service concerns independently and escalate more complex issues to leadership with relevant details and recommended next steps.

- Promote appropriate products and services by identifying member needs and explaining available options.

- Update and maintain account records in internal systems with accuracy and attention to detail.

- Review assigned reports to monitor service quality, identify discrepancies, and support operational accuracy.

- Process member wire transfer requests in accordance with established procedures and compliance standards.

- Document interactions thoroughly and follow internal guidelines to ensure consistent customer service.

- Assist with additional service or administrative tasks as needed to support call center operations. Requirements - 1-3 years of experience in a call center, customer service, or similar support role.

- Ability to manage inbound calls professionally while delivering a high level of customer care.

- Experience using customer service software and computer-based account management tools.

- Strong verbal communication skills with the ability to explain information clearly and effectively.

- Proven ability to handle sensitive information accurately and follow established procedures.

- Bilingual communication skills are preferred.

- High attention to detail and sound judgment when resolving issues or escalating concerns. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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