Customer Service Team Lead — Coaching & KPI Excellence
Job in
Sugar Land, Fort Bend County, Texas, 77479, USA
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
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Customer Service/HelpDesk
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Management
Job Description & How to Apply Below
Jobtailor is seeking a Customer Service Supervisor in Sugar Land, TX to lead a dedicated support team and ensure top-tier service delivery. You will mentor staff, resolve issues, and monitor performance using KPI metrics to drive improvements.
Ideal candidates bring 5+ years in contact centers, 2+ years of supervisory experience, and proficiency in SAP CRM and Microsoft Office. A business-focused associate degree is preferred, with a strong emphasis on analytical thinking and communication.
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