Senior Field Service Engineer - Site Lead

Job Description

At AIXTRON Inc we are looking for experienced Site Lead Engineers to work together with our customers to lead the installation, qualify, and sustain state-of-the-art (Metal Organic) Chemical Vapor Deposition (MO)
CVD equipment in R&D and high-volume manufacturing. This role serves as the project manager for the installation of our MO-CVD semiconductor equipment, from pre-installation to technical acceptance, and continues to support operations, maintenance, repair, and upgrade of the equipment.

• Lead & coordinate with the customer on facility requirements, reactor pre-installation, hardware & software acceptance, & process acceptance, including resources and schedule planning.
• Lead troubleshooting, repair, preventative maintenance, predictive maintenance, and system monitoring of Aixtron reactors at customer’s site according to the on-site service contract or as part of key account management.
• Perform upgrades, warranty/service repairs, troubleshooting, preventative maintenance, predictive maintenance, system monitoring, and system installation as needed.
• Act as a company liaison: provide status reports, respond to requests for additional information, address customer concerns, advise customer of schedule changes, updates on required parts availability, and assist in parts identification.
• Provide accurate documentation on all system problems and actions taken.
• Meet with customers on a regular basis to address problems/issues.
• Manage and maintain all reports on customer issues, tools status and quality, and escalates to Aixtron support.
• Coordinate and lead Joint Action Plan meetings with the customer.
• Prioritize tasks and allocate required resources of parts and manpower, including during off-hours, weekend, and holidays, when needed.
• Train less experienced employees and customer representatives on equipment operations, maintenance, and reactor monitoring.

• Frequent standing; occasional bending and squatting.
• May be requested to work off-hours, including weekends, up to 12-hour shifts and lift up to 50 lbs.
• Must be able to participate in clean room contamination exposure prevention requirements, such as wearing appropriate apparatus (SCBA), etc.

• A Bachelor’s Degree (MS or PhD preferred) in Engineering or equivalent experience and knowledge.
• At least 5-7 years of experience in R&D and/or production environment within the semiconductor industry as project and/or team lead, Sr. Hardware Engineer, or Sr. Process Engineer. Direct experience with compound semiconductor & MOCVD operations, maintenance, hardware engineering, and process engineering is a plus.
• Knowledge of mechanical, electrical, instrumentation, pneumatics, fluids, thermodynamics, materials, chemistry, vacuum systems, robotics, and electro-mechanical control system diagnostics procedures for semiconductor capital equipment or similar equipment.
• Adept in mechanical drawings, electrical schematics, hand tools, multimeter, Helium leak checker, and high purity gas supply systems.
• A high level of written and oral communication skills is required. This position will be required to interface across all functions of the customer’s and Aixtron’s organization.
• The ability to travel domestic and internationally at least 20-30% of the time.

• Root Cause Analysis (RCA) & Corrective Action Preventive Action Request (CAPAR)
• Data Collection & Statistical Process Control (SPC)
• Characterization methods used in semiconductor manufacturing
• Hardware to Process Interrelations
• Project Management/Supervisory Experience
• Generating KPI reports for OEE, Yield, & Throughput
• Contamination Control in semiconductor manufacturing
• LEAN & Six Sigma Concepts used in production environment
• Quality Control Systems & Process Change Control
• Generation of SOPs
• Didactic training skills at different technical levels

• A challenging field of activity with great creative potential at an innovative, international and expanding technological leader
• Flat hierarchies and direct interdisciplinary cooperation
• Working in a state-of-the-art environment with the latest and most innovative methods in an intercultural team with highly motivated colleagues
• Targeted personnel development through continuous specialized factory, field and self-paced training and development of personal skills