Customer Service Team Lead - Onsite Sugar Land

Job Category: Administrative/Support

Requisition Number: CUSTO
002030

• Posted:
  May 11, 2026
• Full‑Time
• On‑site

Sugarland, 14141 Southwest FWY, STE 300, Houston, TX 77478‑3493, USA

Do you love solving problems, motivating people, and making a real impact in healthcare? At Getix Health
, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high‑performing team that supports our healthcare clients with early‑out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top‑tier service

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast‑paced setting.
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

• Hours:
  
  Monday – Friday. Various shifts from 8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm.
• This is a fast‑paced, high‑volume role where you will handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success and collaborate to improve service delivery.

Benefits and

Incentives:

• Comprehensive Health Coverage:
  Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment.
• Life and Disability Insurance:
  Basic life/AD&D, short‑term, and long‑term disability coverage with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan:
  Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO):
  Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits:
  The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Getix Health is an equal employment opportunity employer and participates in E-Verify.