Credit Card Operations – Analyst

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* to learn more about the use of cookies including how we collect and use site visitor data. By continuing to use this site, you consent to the placement of these cookies.*#Credit Card Operations – Analyst page is loaded## Credit Card Operations – Analyst Apply locations:
Post Oak Corporate Office time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R3557
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* Position Summary:

** The Credit Card Operations Analyst plays a critical role in supporting daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience. This role provides analytical and operational support, serves as a liaison between internal teams and vendors, and assists with project initiatives aimed at enhancing credit card programs and systems.
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* Essential Duties and Responsibilities:

**** Operational Support
*** Monitors credit card transaction activity to ensure accuracy, compliance, and timely processing.
* Investigates and resolves cardholder issues, disputes, and escalations in accordance with internal procedures and regulatory requirements.
* Performs daily reconciliations, settlement reviews, and exception reporting.
* Ensure adherence to fraud prevention controls and support risk mitigation strategies.
* Maintains up-to-date knowledge of card network rules (Visa, Mastercard, etc.) and ensure operational processes align.
* Resolves assigned CRM tickets, service requests and emails ensuring timely responses and accurate documentation of actions taken.
** Customer & Internal Support
*** Investigates and resolves escalated cardholder issues, including declined transactions, billing errors, or chargebacks.
* Assists in onboarding and support new card programs or features.
* Provides guidance and training to internal teams on credit card processes and systems.
* Track sand follows through on open service tickets to ensure timely resolution.
* Respond to inquiries from internal departments and cardholders via CRM, service desk systems, phone, and email, ensuring accurate, timely, and professional support.
* Collaborate with Member Services and branch staff to assist in real-time troubleshooting of credit card issues and ensure seamless support across departments.
** Reporting & Analysis
*** Generates and analyzes operational reports, identifying trends and recommending improvements.
* Supports monthly reporting and audits to ensure data integrity and compliance.
* Assist with quality assurance testing for credit card system updates and new releases.
** Project Assistance and Implementation Support
*** Collaborates with cross-functional teams on credit card-related initiatives, system upgrades, and vendor integrations.
* Participates in user acceptance testing (UAT) and provide feedback on process enhancements.
* Helps draft process documentation, training materials, or operational readiness plans related to project deliverables.
* Tracks operational impacts of projects and ensure continuity in daily card operations during transitions.
** Financial Responsibility:** *(Indicate type and amount of budget, sales volume, etc. for which this position is responsible)*$212 million credit card portfolio
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* Minimum Qualifications:

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* Education:

*** High school diploma or equivalent required
* Bachelor's or equivalent mix of education and experience preferred.
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* Experience:

*** 2+ years of experience in credit card operations, financial services, or related support role
* Knowledge of card processing systems, dispute resolution, and regulatory guidelines (Reg E, UDAAP, etc.)
** Knowledge, Skills, and Abilities:
*** Highly skilled at researching and effectively resolving issues in a timely manner.
* Strong work ethics are required, including the ability to complete duties on time, consistently arriving at work on time as scheduled, and the ability to work flexible…