Member Account Specialist

Exciting Credit Union Collector Opportunity!

Our client is more than just a financial institution—they are a trusted partner in their customers’ financial journeys, committed to fostering a supportive and collaborative work environment.

Our client is seeking a Member Account Specialist to play a pivotal role in managing delinquent loan accounts, collecting overdue payments, and minimizing financial losses. This role offers an opportunity to make a meaningful impact on the credit union's success and the financial well‑being of its customers.

• Engage and Resolve: Contact members with delinquent or negative account balances via phone and mail, working to understand their financial situation and develop solutions.
• Strategic Analysis: Assess the financial status of delinquent borrowers and make informed recommendations, including repossessing collateral when necessary.
• Thorough Documentation: Keep detailed records of all interactions and collection activities, ensuring accurate and comprehensive reports.
• Reporting: Prepare and present reports on account statuses and collection activities as assigned.
• Legal Insight: Provide testimony at legal proceedings when needed, representing the credit union’s interests.
• Trend Analysis: Inform management about emerging trends in loan underwriting that could impact delinquent or charged‑off loans.
• Additional Duties: Perform other tasks as assigned to support the team and credit union's goals.

• Experience: 6 months to 1 year of experience in a similar role preferred.
• Education: High School Diploma or GED required.
• Skills: Excellent communication and negotiation skills, with the ability to handle sensitive situations with professionalism and empathy.

Note:

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.