Collections Specialist

** Overview*
* The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt ()

** Responsibilities*
* Key Responsibilities

Portfolio Management & Collections Execution

+ Manage an assigned portfolio of customer accounts across aging buckets

+ Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)

+ Maintain a disciplined call and outreach cadence

+ Negotiate payment commitments and structured payment plans

+ Drive reduction in past due balances

+ Client Communication & Relationship Management

+ Serve as primary contact for payment-related inquiries

+ Maintain professional, solution-focused client conversations

+ Secure and document promise-to-pay commitments

+ Escalate strategic or high-risk accounts when appropriate

Cross-Functional Coordination

+ Identify root causes of delinquency and pass off to proper resolution team

+ Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams
- Coordinate joint client outreach when needed

+ Ensure timely resolution of payment barriers

Documentation & System Integrity

+ Maintain accurate and detailed account notes

+ Update all activity within Oracle Advanced Collections

+ Ensure data accuracy for reporting and analytics

Performance & KPI Management

+ Meet defined cash flow performance metrics

+ Participate in account review meetings

+ Contribute to continuous improvement initiatives

Core Competencies

+ Strong collections and negotiation skills

+ Professional client communication

+ Problem-solving

+ Time management and prioritization

+ Attention to detail and documentation accuracy

+ Cross-functional collaboration

** Qualifications*
* Minimum Qualifications

+ 2+ years of collections or accounts receivable experience

+ Proven ability to reduce past-due balances

+ Strong communication and negotiation skills

+

Experience with ERP or collections systems

Preferred Qualifications

+ Enterprise or multi-region collections experience

+ Knowledge of Oracle Advanced Collections or similar systems

+

Experience with service-based or contract billing environments

+ Familiarity with AR metrics such as DSO and aging analysis

Key Performance Indicators

+ Past-due portfolio reduction

+ Promise-to-pay attainment

+ Outreach productivity

+ Cash collected versus targets

Position Impact

The Collections Specialist plays a critical role in improving ABM's working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.

REQNUMBER: 161270

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .  

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.