Public Safety Dispatcher

Overview

The City of Sugar Land is seeking a full-time Dispatcher - Recruit in the Public Safety Dispatch Department.

In this position you will work under the direction of a Public Safety Dispatch Shift Supervisor to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. The purpose is to assist citizens in need of both emergency and non-emergency services, including Police and Fire dispatch, operating state and nationwide computer systems, maintaining records, logs and filing systems, and interfacing with other City employees and citizens.

• Assists citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.
• Provides Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.
• Verifies records and relays information from Police and Fire personnel in the computer system and other records.
• Operates State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.
• Maintains records, logs and filing systems as required by departmental policy, law, or other rule or directive.
• Serves as a communication link in Emergency Management events such as natural disasters, etc.
• Receives entry-level training in Telecommunications operations and procedures.
• Regular on-site attendance is an essential function of this position.
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Performs other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the lead dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer.

Formal Education:

• High school graduate, GED or equivalent

Relatable Work Experience:

• 1 year experience in a heavy customer service and/or dispatching environment that would include multi-tasking, or 4 years of military service with an honorable discharge is preferred.

Training (License and/or Certification):

• Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation. The City of Sugar Land is an equal Opportunity employer.