Scheduler​/Skilled Coordinator

Follow Your Passion. Grow Your Home Care Career.

Are you an experienced scheduler, intake specialist or care coordinator that loves helping people and offers excellent customer service? Bright Star Care of Sugar Land, TX is looking for a dynamic individual to coordinate the scheduling of our field staff to deliver a Higher Standard of Care for our clients. The Client Care Coordinator is responsible for field staff assignments; and effectively managing positive communications with field staff, care recipients, and all members of the Bright Star Team.

The ideal candidate must have the ability to triage priorities and communicate effectively to clients and staff frequently. Prior experience as an caregiver or CNA is a plus!

Skilled Coordinator Responsibilities:

• Schedules field staff for skilled nursing visits
• Assists clients and field staff with issues
• Answers incoming calls
• Assists with the intake of new clients and informs potential clients of services
• Check client benefits and track authorizations
• Monitors and maintains daily time reports for payroll processing
• Shares "on-call" phone for evenings and weekends, managing problems, emergencies and staffing call outs.

Client Care Coordinator Requirements:

• 2+ years of scheduling/staffing, and training experience within the home care or health care industry highly preferred.
• 2+ years CNA/HHA experience preferred.
• Proficiency with Microsoft office applications, including Word, Excel, and Outlook.
• Strong oratory and written communication skills.
• Ability to provide superior customer service, problem-solve, and tactfully handle difficult situations.
• Positive "can do" attitude.
• Must be willing to accept evening and/or weekend on-call work.
• Knowledge of HIPAA and healthcare office regulations

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.

Compensation: $18.00 - $20.00 per hour